Hi Eve, maybe we can assist you? JC
They may have gotten the travel voucher for cancelled flights. Those are now expired. DL
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So, having spent the last few weeks attempting to talk to your customer service team on your chat feature, and that feature being constantly unavailable, they have expired. That's not great is it?
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Hi Eve, did you receive an email with the vouchers? In that email, the vouchers with their details were included, and it is stated that the vouchers expired on the 31st of October. JC
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