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Ryanair's profile
Ryanair
Ryanair
Ryanair
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@Ryanair

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RyanairVerified account

@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    Two-way (sending and receiving) short codes:

    Country Code For customers of
    United States 40404 (any)
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    1. Kerry Mountain-Hewett‏ @kerryjmounts 23 Nov 2017

      Still awaiting a reply from my complaint sent to @Ryanair weeks ago?!... 😡

      1 reply 0 retweets 0 likes
    2. Ryanair‏Verified account @Ryanair 23 Nov 2017
      Replying to @kerryjmounts

      Hi, your claim is processing. I apologise for the delay. As soon as it is processed you will be contacted. DL

      1 reply 0 retweets 0 likes
    3. Kerry Mountain-Hewett‏ @kerryjmounts 23 Nov 2017
      Replying to @Ryanair

      Thank you, I trust you are responding having checked my circumstances? Can you advise how I will be notified? Thank you

      1 reply 0 retweets 0 likes
    4. Ryanair‏Verified account @Ryanair 23 Nov 2017
      Replying to @kerryjmounts

      Hi, you will be notified by email. DL

      1 reply 0 retweets 0 likes
    5. Kerry Mountain-Hewett‏ @kerryjmounts 23 Nov 2017
      Replying to @Ryanair

      Great, can you confirm that you are treating it as a claim? Thank you.

      3 replies 1 retweet 1 like
    6. Ryanair‏Verified account @Ryanair 23 Nov 2017
      Replying to @kerryjmounts

      Hi, can you please clarify what you mean by that? It is being processed as per usual, although it has been delay. Which we apologise for. DL

      1 reply 0 retweets 0 likes
    7. Kerry Mountain-Hewett‏ @kerryjmounts 23 Nov 2017
      Replying to @Ryanair

      Having had no correspondence ( reply) from my initial complaint about a 10 hour delay you are now saying it is being processed the enquiry or the claim?? When you are responding to me are you referring to my actual complaint or are you just giving me a standard answer? Thanks

      1 reply 1 retweet 1 like
      Ryanair‏Verified account @Ryanair 23 Nov 2017
      Replying to @kerryjmounts

      All complaints and claims are processed. To check the exact progress of yours please use the tracker https://tinyurl.com/ozjnfxr 

      4:24 AM - 23 Nov 2017
      1 reply 0 retweets 0 likes
        1. New conversation
        2. Kerry Mountain-Hewett‏ @kerryjmounts 23 Nov 2017
          Replying to @Ryanair

          Thank you however this form asks for a customer service reference number ( from my email) I sent a complaint on the complaint form on your website and didn’t get a number? Can you help with this?

          1 reply 0 retweets 0 likes
        3. Ryanair‏Verified account @Ryanair 23 Nov 2017
          Replying to @kerryjmounts

          Hi, please ask live chat for that numberhttp://tinyurl.com/zpp8czp 

          2 replies 0 retweets 0 likes
        4. Show replies

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