@Ryanair hi, my friend changed flights at airport after making mistake online and was charged almost 100€ fee even though her original booking was 15€. Why wasn’t she advised to book a new flight instead of exchanging? Unacceptable!
-
-
Replying to @afldn
Hi Anthony, if a customer requests a flight change we will not refuse it to them. If an alternative flight is cheaper than the change it is usually best to purchase that instead. DL
1 reply 0 retweets 0 likes -
Replying to @Ryanair
If it is best, why hasn’t this been explained to her? Do you realise how dishonest that is? This is money grabbing opportunism
1 reply 0 retweets 0 likes -
Replying to @afldn
Hi, did she ask the price of a new flight.Our agents will not always know the prices of all flights. They will need to check them upon request. If the passenger requested a flight change our agent would have just went ahead and done that DL
5 replies 0 retweets 0 likes -
Replying to @Ryanair
(3) also, she gave her a handwritten receipt with no breakdown of the charges whatsoever.
1 reply 0 retweets 0 likes
Hi, please submit a complaint here https://contactform.ryanair.com/ . I am sorry to hear that this has happened. DL
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.
Please DM 