@ryanair What happened to your commitment to refunding for cancelled flights? You have neither refunded me nor responded to my claim or subsequent emails? #poorservice
Hi MArk, we're very sporry for the inconvenience, is there a booking reference we can check? JC
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Hi JC, my customer service ref no is 1800395, flight res no UTIM2G
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Hi Mark, we can see on your booking, you were re-booked on an alternative flight with us which you boarded, therefore we cannot refund any flight. Did you receive an email on the 02/10/2017 from our customer service department? Thanks AR
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