@Ryanair Hello. i was due to be issued a refund cheque on 6th Novemver and that was due to arrive within 10 working days. it hasn't arrived. you chat support say it has been posted - and then told me to expect it in 28 days. what is going on?
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Replying to @CJAFairfax
Hi Chloe, we're very sorry for the inconvenience, please contact our call centres via this link: http://tinyurl.com/j66pajx , as they will be able to help ypu further. JC
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Replying to @Ryanair
i have contacted them and they were no help at all and gave me wrong information. can you escalate please.
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Replying to @CJAFairfax
Hi, i already did, but the cheque is in the post... JC
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Replying to @Ryanair
can you help me understand when it was posted. the problem is that I've now moved house and ryan air would not update the address so i am trying to track post to an address i no longer live at.
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Replying to @CJAFairfax @Ryanair
and it's past the 10 working days the original letter said it would take to arrive.
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Replying to @CJAFairfax
Hi Chloe, I understand, but it is in the post. Sorry for the inconvenience JC
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Replying to @Ryanair
But it has not arrived and has been longer than 10 working days. So I am assuming it is lost. Can you issue another one please
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Replying to @CJAFairfax
Hi Chloe, I can't issue another one, please contact our call centres to do this, JC
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Replying to @Ryanair
i have already contact live chat - and they didn't help. can you confirm that the phone contact centre will be able to do this please
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Hi Chloe, they have more access than us, so they will be able to assist you further. JC
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