HI, pleas call and request this from customer serviceshttp://tinyurl.com/j66pajx
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Replying to @Ryanair
Was told to submit yet another form via website. 2 MONTHS have now passed since initial claim and still Ryanair avoid complying with EU261. Can you please check the status of my complaints nos. 3953078 and 4005653? Tks.
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Replying to @KrisGillespie19
is, tis there a booking reference we can check? JC
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Replying to @KrisGillespie19
Hi, since the last complaint was submitted the 11/11, it will be responded in 28 days... Sorry for the inconvenience JC
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Replying to @Ryanair
Complaint no. 3953078 concerns a separate matter and wasn't answered within 28 days. What's happened to it?
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Replying to @KrisGillespie19
Hi Kris, I have just escalated it, so we hope you receive a response soon. Yet from the social media team we can't know the exact time frame. JC
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Replying to @Ryanair @KrisGillespie19
I'm in a similar position and all I get is cheeky answers on the webchat. Really am sick of your shambolic customer service
@Ryanair, leaving customers out of pocket for prolonged periods of time ain't cool.1 reply 0 retweets 0 likes -
Replying to @wilmot76 @KrisGillespie19
Hi Willie, maybe we can help you a bit furher? JC
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Replying to @Ryanair @KrisGillespie19
Can I DM as I'd rather not discuss details in public. But I will say I just spent 20 mins on phone to so-called customer service number (which is really just sales) only for the guy to sigh and hang up on me midway through me trying to explain my problem. Steam coming out my ears
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Hi, we're sorry to hear this. DM us now. JC
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