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Ryanair's profile
Ryanair
Ryanair
Ryanair
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@Ryanair

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RyanairVerified account

@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    Two-way (sending and receiving) short codes:

    Country Code For customers of
    United States 40404 (any)
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    United Kingdom 86444 Vodafone, Orange, 3, O2
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    1. Ryanair‏Verified account @Ryanair 10 Nov 2017
      Replying to @KrisGillespie19

      HI, pleas call and request this from customer serviceshttp://tinyurl.com/j66pajx 

      1 reply 0 retweets 0 likes
    2. Kris Gillespie‏ @KrisGillespie19 21 Nov 2017
      Replying to @Ryanair

      Was told to submit yet another form via website. 2 MONTHS have now passed since initial claim and still Ryanair avoid complying with EU261. Can you please check the status of my complaints nos. 3953078 and 4005653? Tks.

      1 reply 1 retweet 0 likes
    3. Ryanair‏Verified account @Ryanair 21 Nov 2017
      Replying to @KrisGillespie19

      is, tis there a booking reference we can check? JC

      1 reply 0 retweets 0 likes
    4. Kris Gillespie‏ @KrisGillespie19 21 Nov 2017
      Replying to @Ryanair

      Yes, it's LURV9N.

      1 reply 0 retweets 0 likes
    5. Ryanair‏Verified account @Ryanair 21 Nov 2017
      Replying to @KrisGillespie19

      Hi, since the last complaint was submitted the 11/11, it will be responded in 28 days... Sorry for the inconvenience JC

      1 reply 0 retweets 0 likes
    6. Kris Gillespie‏ @KrisGillespie19 21 Nov 2017
      Replying to @Ryanair

      Complaint no. 3953078 concerns a separate matter and wasn't answered within 28 days. What's happened to it?

      1 reply 0 retweets 0 likes
    7. Ryanair‏Verified account @Ryanair 21 Nov 2017
      Replying to @KrisGillespie19

      Hi Kris, I have just escalated it, so we hope you receive a response soon. Yet from the social media team we can't know the exact time frame. JC

      1 reply 0 retweets 0 likes
    8. Willie Cochrane‏ @wilmot76 21 Nov 2017
      Replying to @Ryanair @KrisGillespie19

      I'm in a similar position and all I get is cheeky answers on the webchat. Really am sick of your shambolic customer service @Ryanair, leaving customers out of pocket for prolonged periods of time ain't cool.

      1 reply 0 retweets 0 likes
    9. Ryanair‏Verified account @Ryanair 21 Nov 2017
      Replying to @wilmot76 @KrisGillespie19

      Hi Willie, maybe we can help you a bit furher? JC

      1 reply 0 retweets 0 likes
    10. Willie Cochrane‏ @wilmot76 21 Nov 2017
      Replying to @Ryanair @KrisGillespie19

      Can I DM as I'd rather not discuss details in public. But I will say I just spent 20 mins on phone to so-called customer service number (which is really just sales) only for the guy to sigh and hang up on me midway through me trying to explain my problem. Steam coming out my ears

      1 reply 0 retweets 0 likes
      Ryanair‏Verified account @Ryanair 21 Nov 2017
      Replying to @wilmot76 @KrisGillespie19

      Hi, we're sorry to hear this. DM us now. JC

      10:11 AM - 21 Nov 2017
      • 1 Like
      • Willie Cochrane
      1 reply 0 retweets 1 like
        1. Willie Cochrane‏ @wilmot76 21 Nov 2017
          Replying to @Ryanair @KrisGillespie19

          thanks

          0 replies 0 retweets 0 likes
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