Hi Carol, the EU261 was payed back to the credit card of the reservation 03Nov, could you please check? JC
2/2... please contact our customer service via: http://tinyurl.com/zpp8czp or http://tinyurl.com/j66pajx for more info. Sorry JC
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I have just done this! They said it isn’t paid
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Hi Glenda, I'm sorry for the misunderstanding, have they escalated your claims? JC
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