Hi Kris, we can see from your booking that this was paid via cheque. This may take a few days to get to you. JH
Hi, since the last complaint was submitted the 11/11, it will be responded in 28 days... Sorry for the inconvenience JC
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Complaint no. 3953078 concerns a separate matter and wasn't answered within 28 days. What's happened to it?
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Hi Kris, I have just escalated it, so we hope you receive a response soon. Yet from the social media team we can't know the exact time frame. JC
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