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Ryanair's profile
Ryanair
Ryanair
Ryanair
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@Ryanair

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RyanairVerified account

@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    Two-way (sending and receiving) short codes:

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    1. Ryanair‏Verified account @Ryanair 14 Nov 2017
      Replying to @Bnightingale2

      Hi, have you got your booking reference from that flight that we can check? Thanks AR

      1 reply 0 retweets 0 likes
    2. Ben‏ @Bnightingale2 14 Nov 2017
      Replying to @Ryanair

      Yes, it is UZIEYD, This is about the duty of care expenses not eu monetary compensation. I can forward you the live chat advising us to book aerlingus etc if you wish but is attached to complaint also. Thanks

      2 replies 0 retweets 0 likes
    3. Ryanair‏Verified account @Ryanair 14 Nov 2017
      Replying to @Bnightingale2

      Hi, if you have submitted a claim for expenses you will need to wait util it finishes processing. We will contact you when this is done. DL

      1 reply 0 retweets 0 likes
    4. Ben‏ @Bnightingale2 14 Nov 2017
      Replying to @Ryanair

      That is no problem but can you advise when this will be looked at? I would like a timeframe as I can lodge the complaint with the French National aviation authority once 2 months has passed with no response from you.

      1 reply 0 retweets 0 likes
    5. Ryanair‏Verified account @Ryanair 14 Nov 2017
      Replying to @Bnightingale2

      Hi, it should take 21-28 working days. DL

      1 reply 0 retweets 0 likes
    6. Ben‏ @Bnightingale2 14 Nov 2017
      Replying to @Ryanair

      Ok I will contact again here if I have still got no response by the 29th working day.

      1 reply 0 retweets 0 likes
    7. Ryanair‏Verified account @Ryanair 14 Nov 2017
      Replying to @Bnightingale2

      Hi, please do and we will assist. DL

      1 reply 0 retweets 0 likes
    8. Ben‏ @Bnightingale2 21 Nov 2017
      Replying to @Ryanair

      I patiently wait 25 working days with no reply and I today receive an email saying 'correspondence has been forwarded to relevant department' What does mean??

      1 reply 0 retweets 0 likes
    9. Ryanair‏Verified account @Ryanair 21 Nov 2017
      Replying to @Bnightingale2

      Hi, it means that your claim is being looked at by another department. DL

      1 reply 0 retweets 0 likes
    10. Ben‏ @Bnightingale2 21 Nov 2017
      Replying to @Ryanair

      What is the expected turn around now for the new department to respond? the case is very simple I have a copy of Ryanair live chat telling me to book a flight with aerlingus and you will reimburse flight & hotel.

      1 reply 1 retweet 1 like
      Ryanair‏Verified account @Ryanair 21 Nov 2017
      Replying to @Bnightingale2

      I don't have an exact timeframe. The delay is not due to the complexity of the case. These things can only be processed at a certain speed. I apologise for the delay. DL

      8:06 AM - 21 Nov 2017
      1 reply 0 retweets 0 likes
        1. New conversation
        2. Ben‏ @Bnightingale2 21 Nov 2017
          Replying to @Ryanair

          Thanks for the reply. I will give it another 5 working days and check back with you here again if I haven't heard anything. Fingers Crossed as will be 6 weeks then since logged complaint with only 1 automatic response.

          1 reply 0 retweets 0 likes
        3. Ryanair‏Verified account @Ryanair 21 Nov 2017
          Replying to @Bnightingale2

          Hi Ben, Great!

          1 reply 0 retweets 0 likes
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