Hi Ben, can you advise when the last correspondence you received was? JH
Hi, it means that your claim is being looked at by another department. DL
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What is the expected turn around now for the new department to respond? the case is very simple I have a copy of Ryanair live chat telling me to book a flight with aerlingus and you will reimburse flight & hotel.
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I don't have an exact timeframe. The delay is not due to the complexity of the case. These things can only be processed at a certain speed. I apologise for the delay. DL
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