Btw no options or vouchers, and cust service has 3 hour queue. I could've bought earlier flight had you been at all in control of situation
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Replying to @ScottishAndy @Ryanair
Your customer services queue for 'options' literally didn't move for an hour, so had to book another flight and taxi to different airport.
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Replying to @ScottishAndy @Ryanair
With no alternative customer services to consult, entirely reasonably for you to cover all costs. Get chequebook ready ...
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Replying to @ScottishAndy
Hi Andrew,here are your pax rights: http://bit.ly/2fhIFEB and a claim form https://eu261claims.ryanair.com/ ; we're sorry for the inconvenience. JC
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Replying to @Ryanair
Can you show the pax rights to your team processing the refunds? They aren't following them
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Replying to @ScottishAndy @Ryanair
Please can you confirm that you are processing complaint 1850294/J3EC8R/RT following my email reply to you on 30 Oct. Thanks.
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Replying to @ScottishAndy
Hi Andrew, when was the last correspondence you received from us? Thanks AR
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Replying to @ScottishAndy @Ryanair
Please can you confirm that you are processing complaint 1850294/J3EC8R/RT following your email to me on 30 Oct and my email reply to you on the same day. Thanks.
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Hi, your claim is processing. I apologise for the delay. As soon as it is processed you will be contacted. DL
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