This might take a little longer as we have a lot of claims to process, but bare with us as we will get to it soon. JH
Hi, we are sorry for the delay. As soon as it is finished you will be contacted. DL
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Thats now 9 and a half weeks with no response to my complaint letter. This is unacceptable! I want a response now!
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Please contact our reservations dept for assistance here: http://tinyurl.com/zpp8czp JH
End of conversation
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