Hi,have you got a booking reference we can check? JH
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Replying to @catfishey
Hi Catherine, have you got your original claim reference number? JH
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Replying to @catfishey
Hi CAtherine, your claim has been acknowledged, but we've received quite some requests these weeks, we're working as fast as we can, please allow a couple more working days. Sorry JC
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Replying to @catfishey
Hi Catherine, we're very sorry for the inconvenience, we have escalated this. JC
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Replying to @catfishey
Hi Cath, unfortunately from the social media team there is nothing more we can do. Sorry JC
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Replying to @catfishey
Hi Catherine, we're very sorry for the inconvenience, to receive a response can tak eup tp 28 days. So you should receive it this week. JC
1:57 AM - 20 Nov 2017
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