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Ryanair's profile
Ryanair
Ryanair
Ryanair
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@Ryanair

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RyanairVerified account

@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    Two-way (sending and receiving) short codes:

    Country Code For customers of
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    1. Ryanair‏Verified account @Ryanair 17 Nov 2017
      Replying to @gemmacreasey85

      Did you confirm the bank details with them and speak about the payment error. DL

      1 reply 0 retweets 0 likes
    2. Gemma creasey‏ @gemmacreasey85 17 Nov 2017
      Replying to @Ryanair

      I’ve been told that there is no payment problem and I can’t have te expenses as I chose to fly with another airline, this is not correct, I was moved flights and still travelled Ryanair.

      1 reply 0 retweets 0 likes
    3. Ryanair‏Verified account @Ryanair 17 Nov 2017
      Replying to @gemmacreasey85

      Hi Gemma, have you got a booking reference we can check? JH

      1 reply 0 retweets 0 likes
    4. Gemma creasey‏ @gemmacreasey85 17 Nov 2017
      Replying to @Ryanair

      LNNNHC

      1 reply 0 retweets 0 likes
    5. Ryanair‏Verified account @Ryanair 17 Nov 2017
      Replying to @gemmacreasey85

      Hi Gemma, if you are unhappy with the response you have received please submit a complaint via this link: https://contactform.ryanair.com/  JH

      1 reply 0 retweets 0 likes
    6. Gemma creasey‏ @gemmacreasey85 17 Nov 2017
      Replying to @Ryanair

      I’ve already submitted a complaint in October, I’m still awaiting a response on that! Why can you not talk to someone?

      1 reply 0 retweets 0 likes
    7. Ryanair‏Verified account @Ryanair 17 Nov 2017
      Replying to @gemmacreasey85

      Hi, can you confirm the most recent contact received from us? By our system a response was sent today in regards to your claim? Thanks AR

      1 reply 0 retweets 0 likes
    8. Gemma creasey‏ @gemmacreasey85 17 Nov 2017
      Replying to @Ryanair

      Yes it was saying I was not entitled to claim as I choose a different airline which is not correct, I flew with Ryanair same date but was changed airports. I lost money on train tickets and car parking hence why I made a claim. This is really poor customer services

      1 reply 0 retweets 0 likes
    9. Ryanair‏Verified account @Ryanair 17 Nov 2017
      Replying to @gemmacreasey85

      HI, can you please submit another claim explaining this https://contactform.ryanair.com/ 

      1 reply 0 retweets 0 likes
    10. Gemma creasey‏ @gemmacreasey85 17 Nov 2017
      Replying to @Ryanair

      I will although I think this is disgusting, why should I have to submit another claim when someone else has made a mistake. Again I suppose I will have to wait 6 weeks

      1 reply 0 retweets 0 likes
      Ryanair‏Verified account @Ryanair 17 Nov 2017
      Replying to @gemmacreasey85

      We will process it as fast as possible. Apologies. DL

      5:58 AM - 17 Nov 2017
      1 reply 0 retweets 0 likes
        1. New conversation
        2. Gemma creasey‏ @gemmacreasey85 20 Nov 2017
          Replying to @Ryanair

          I’ve tried to complete the online form again, twice, only to get an error message saying the flights cannot be validated any ideas??? Getting very annoyed now

          1 reply 0 retweets 0 likes
        3. Ryanair‏Verified account @Ryanair 20 Nov 2017
          Replying to @gemmacreasey85

          Please submit it as a complaint-other instead https://contactform.ryanair.com/ 

          1 reply 0 retweets 0 likes
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