Hi, sorry to hear of this, have you got a booking reference that we can check please? Thanks AR
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Replying to @hayley_hodson
HI, can you advise when the last correspondence you received was? JH
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Replying to @hayley_hodson
Hi, a refund for the flight was processed back to the card that made the original booking on the 3rd Oct 2017. Have you not yet received this refund back yet? Thanks AR
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Replying to @hayley_hodson
Hi, have you checked with the other passenger who was travelling on the reservation with you? As the card used was under this passengers name that the refund was processed back to. Thanks AR
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Replying to @hayley_hodson
Hi, can you DM us the last 4 digits of the card used to make the original booking? Thanks AR
4:55 AM - 17 Nov 2017
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