With the back log of cases they have at the moment you’ll be lucky to get it all sorted within 3 months mate.
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Replying to @ciaranratton
Hi Ciarán, can you advise when the last correspondence you received was? JH
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Replying to @ciaranratton
Have you got a booking reference we can check ?JH
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Replying to @ciaranratton
HI Ciarán, this was escalated for you the other day, it takes a few working days for a claim to be investigated. JH
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Replying to @ciaranratton
Hi, all claims will be processed. I am sorry for the delay. You will be contacted as soon as it is done. DL
10:26 AM - 16 Nov 2017
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