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Ryanair's profile
Ryanair
Ryanair
Ryanair
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@Ryanair

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RyanairVerified account

@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    Two-way (sending and receiving) short codes:

    Country Code For customers of
    United States 40404 (any)
    Canada 21212 (any)
    United Kingdom 86444 Vodafone, Orange, 3, O2
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    1. Ryanair‏Verified account @Ryanair 24 Oct 2017
      Replying to @Bnightingale2

      Can you advise when you submitted your claim? JH

      1 reply 0 retweets 0 likes
    2. Ben‏ @Bnightingale2 24 Oct 2017
      Replying to @Ryanair

      1st complaint 14th Oct. 2nd complaint 17th (you closed 1st one). Just need aerlingus flight + Hotel remembered as you promised. 3946454

      1 reply 0 retweets 0 likes
    3. Ryanair‏Verified account @Ryanair 24 Oct 2017
      Replying to @Bnightingale2

      HI Ben, it can take 7-14 working days for a claim to be processed. JH

      2 replies 0 retweets 0 likes
    4. Ben‏ @Bnightingale2 8 Nov 2017
      Replying to @Ryanair

      @Ryanair it has now been 14 days. Please can you check on this Ref:3946454

      1 reply 0 retweets 0 likes
    5. Ryanair‏Verified account @Ryanair 8 Nov 2017
      Replying to @Bnightingale2

      Hi Ben, we've received quite some requests these weeks, we're working as fast as we can, please allow a couple more working days. Sorry JC

      2 replies 0 retweets 0 likes
    6. Ben‏ @Bnightingale2 14 Nov 2017
      Replying to @Ryanair

      Hi, Just checking for an update as another week has now passed with no communication?

      1 reply 0 retweets 0 likes
    7. Ryanair‏Verified account @Ryanair 14 Nov 2017
      Replying to @Bnightingale2

      Hi Ben, can you advise when the last correspondence you received was? JH

      1 reply 0 retweets 0 likes
    8. Ben‏ @Bnightingale2 14 Nov 2017
      Replying to @Ryanair

      I have received no correspondence since complaint logged 17 Oct 2017. Ref:3946454. I have live chat transcript advising we would be reimbursed if we book alt flight with aerlingus.

      1 reply 0 retweets 0 likes
    9. Ryanair‏Verified account @Ryanair 14 Nov 2017
      Replying to @Bnightingale2

      Hi, have you got your booking reference from that flight that we can check? Thanks AR

      1 reply 0 retweets 0 likes
    10. Ben‏ @Bnightingale2 14 Nov 2017
      Replying to @Ryanair

      Yes, it is UZIEYD, This is about the duty of care expenses not eu monetary compensation. I can forward you the live chat advising us to book aerlingus etc if you wish but is attached to complaint also. Thanks

      2 replies 0 retweets 0 likes
      Ryanair‏Verified account @Ryanair 14 Nov 2017
      Replying to @Bnightingale2

      Hi, if you have submitted a claim for expenses you will need to wait util it finishes processing. We will contact you when this is done. DL

      9:14 AM - 14 Nov 2017
      1 reply 0 retweets 0 likes
        1. New conversation
        2. Ben‏ @Bnightingale2 14 Nov 2017
          Replying to @Ryanair

          That is no problem but can you advise when this will be looked at? I would like a timeframe as I can lodge the complaint with the French National aviation authority once 2 months has passed with no response from you.

          1 reply 0 retweets 0 likes
        3. Ryanair‏Verified account @Ryanair 14 Nov 2017
          Replying to @Bnightingale2

          Hi, it should take 21-28 working days. DL

          1 reply 0 retweets 0 likes
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