As long as they are within reason (normally x3 the cost of your tickets) we refund them. If you are unhappy with your refund you can call us right after. DL 2/2
Apologies, but the social media team does not handle the claims so I cannot know how much is being refunded. But if you have claimed correctly it will be the amount you claimed for. DL
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I uploaded my bank details at the begining of this week and Ive just been emailed asking for additional info. What additional info?!?!?
Thanks. Twitter will use this to make your timeline better. UndoUndo
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Can you escalate my complaint please. Your live chat team are useless and end chats with no resolution. Ref 1827383
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Hi, it has been escalated. DL
End of conversation
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