Hi Tim, can you advise when the last correspondence you received was? JH
Hi, since the complaint was only submitted on the 08/11 we'd advise that it could be an automated reply and that an agent will email shortly in regards to the claim. AR
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It wasn’t an automated reply, it clearly stated that my complaint did not comply with the terms which it did 100% can you look into this further please or do I need to raise another complaint? Who regulates your complaints as this is not being taken seriously
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As part of the social media team we can only look at bookings. We'd advise not to submit multiple complaints as this adds to the response time. You can contact the live chat or call centers for more info: http://tinyurl.com/j66pajx AR
End of conversation
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