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Ryanair's profile
Ryanair
Ryanair
Ryanair
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@Ryanair

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RyanairVerified account

@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    Two-way (sending and receiving) short codes:

    Country Code For customers of
    United States 40404 (any)
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    United Kingdom 86444 Vodafone, Orange, 3, O2
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    1. Ryanair‏Verified account @Ryanair 8 Nov 2017
      Replying to @KrisGillespie19

      Some will process faster than others. Yours will be finished soon. DL

      1 reply 0 retweets 0 likes
    2. Kris Gillespie‏ @KrisGillespie19 9 Nov 2017
      Replying to @Ryanair

      But if Ryanair is acting in good faith it doesn't make sense that later claims are being processed first. My own claim couldn't be more straightforward. Please feel free to check.

      1 reply 0 retweets 0 likes
    3. Ryanair‏Verified account @Ryanair 9 Nov 2017
      Replying to @KrisGillespie19

      Hi Kris, have you got a flight reservation number so we can check ? ED

      1 reply 0 retweets 0 likes
    4. Kris Gillespie‏ @KrisGillespie19 9 Nov 2017
      Replying to @Ryanair

      Yes, it's LURV9N and the claim was for both passengers.

      1 reply 0 retweets 0 likes
    5. Ryanair‏Verified account @Ryanair 9 Nov 2017
      Replying to @KrisGillespie19

      Hi Kris, we can see from your booking that this was paid via cheque. This may take a few days to get to you. JH

      1 reply 0 retweets 0 likes
    6. Kris Gillespie‏ @KrisGillespie19 9 Nov 2017
      Replying to @Ryanair

      Where was the check sent? My home address in Scotland or in Brazil?

      1 reply 0 retweets 0 likes
    7. Ryanair‏Verified account @Ryanair 9 Nov 2017
      Replying to @KrisGillespie19

      cheque would be send to the address in the booking. Thanks MV

      1 reply 0 retweets 0 likes
    8. Kris Gillespie‏ @KrisGillespie19 9 Nov 2017
      Replying to @Ryanair

      In the claim form it clearly states that if full bank details are not provided then there may be a delay with payment. I did this, so why has a check been posted to Brazil?

      1 reply 0 retweets 0 likes
    9. Ryanair‏Verified account @Ryanair 10 Nov 2017
      Replying to @KrisGillespie19

      Hi, they may not have been uploaded on time. Please wait for the cheque. DL

      1 reply 0 retweets 0 likes
    10. Kris Gillespie‏ @KrisGillespie19 10 Nov 2017
      Replying to @Ryanair

      I am no longer at the same address. At no point in the claims process did Ryanair ask for confirmation of address. What they asked for were full bank details to avoid delays in payment, which is exactly what I gave. Please escalate my case so that I am paid by bank transfer. Tks.

      1 reply 0 retweets 0 likes
      Ryanair‏Verified account @Ryanair 10 Nov 2017
      Replying to @KrisGillespie19

      HI, pleas call and request this from customer serviceshttp://tinyurl.com/j66pajx 

      4:22 AM - 10 Nov 2017
      1 reply 0 retweets 0 likes
        1. New conversation
        2. Kris Gillespie‏ @KrisGillespie19 21 Nov 2017
          Replying to @Ryanair

          Was told to submit yet another form via website. 2 MONTHS have now passed since initial claim and still Ryanair avoid complying with EU261. Can you please check the status of my complaints nos. 3953078 and 4005653? Tks.

          1 reply 1 retweet 0 likes
        3. Ryanair‏Verified account @Ryanair 21 Nov 2017
          Replying to @KrisGillespie19

          is, tis there a booking reference we can check? JC

          1 reply 0 retweets 0 likes
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