@Ryanair do you bother responding to customer complaints anymore or do they simply receive the same levels of contempt as every other customer interaction? I made a complaint 2 weeks ago and not even an acknowledgement received 
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Replying to @crawford_tim
Hi Tim, is there a booking reference we can look into? Sorry for the inconvenience JC
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Replying to @Ryanair
UWQ6QY, in relation to applying the discount voucher, was accepted on the payment screen but later rejected and credit card charged the full amount(illegally). When contacted to discuss I was told that I could not use the voucher for flights outside UK which isn’t in T&Cs
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Replying to @crawford_tim
Hi Tim, can you advise when the last correspondence you received was? JH
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Replying to @Ryanair
I made the complaint 26/10 and then followed up 2/11 but nothing back.
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Replying to @crawford_tim
Hi Tim, have you got your complaint reference number? JH
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Replying to @Ryanair
I have not received ANY reply to the complaint, on either occasion. I was advised by your customer services to send it to cswebform@Ryanair.com is this the correct address or was I given incorrect information?
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Replying to @crawford_tim
Hi, please submit a complaint via this link: https://contactform.ryanair.com/ JH
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Replying to @Ryanair
How long should I wait to receive a response from this link? I logged the complaint last night and still no notification or auto generated acknowledgement email. Is the intention to frustrate customers with every interaction? If so, bravo
2 replies 0 retweets 0 likes
Hi Tim, please allow a minimum of 7-14 working days for your claim to be processed. JH
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