@SimonCalder so @Ryanair have just sent me an email with’full & final settlement’ . Paying €250 per person for the flight cancellation. However Birmingham to Alicante is over 1500 km. Is this correct? And no previous correspondence either
Hi, they can't call you. That is the line for customer services. Please make sure you are calling the post-booking line. DL
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You mean the premium rate number?!!
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The EU Consumer Rights Directive has banned the use of premium rate numbers for after-sales enquiries and issues.
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Why can’t they call me?
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And why haven’t they just paid what they owe?
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Hi, the premium number is the pre-booking number. Call the one that is locall. DL
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I did cal the post booking number ...they’re the ones who told me they weren’t customer services
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