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Ryanair's profile
Ryanair
Ryanair
Ryanair
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@Ryanair

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RyanairVerified account

@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    1. Andy Johnson‏ @AndyNJohnson 7 Nov 2017
      Replying to @Ryanair

      I do, DMCBJI

      1 reply 0 retweets 0 likes
    2. Andy Johnson‏ @AndyNJohnson 8 Nov 2017
      Replying to @AndyNJohnson @Ryanair

      Any updates on my query please?

      1 reply 0 retweets 0 likes
    3. Ryanair‏Verified account @Ryanair 8 Nov 2017
      Replying to @AndyNJohnson

      Hi Andy, the claim has been received, please allow 14-28 days to receive a response. JC

      1 reply 0 retweets 0 likes
    4. Andy Johnson‏ @AndyNJohnson 8 Nov 2017
      Replying to @Ryanair

      Claim? I’m not trying to claim I’m trying to pay you £4 for a seat so that my wife and I can be sat next to each other.

      1 reply 0 retweets 0 likes
    5. Ryanair‏Verified account @Ryanair 8 Nov 2017
      Replying to @AndyNJohnson

      Hi Andy, sorry for the mistake... you can log in to our website by using the booking reference and change and pay the seat. JC

      1 reply 0 retweets 0 likes
    6. Andy Johnson‏ @AndyNJohnson 8 Nov 2017
      Replying to @Ryanair

      Unfortunately not JC, that is part of the problem, it’s saying there’s ‘an outstanding balance on your account’ which I’m guessing is the £9 charge the online chat adviser applied to our booking!

      1 reply 0 retweets 0 likes
    7. Ryanair‏Verified account @Ryanair 8 Nov 2017
      Replying to @AndyNJohnson

      Hi Andy, can you please try this link: http://tinyurl.com/ht97yae  . Thanks JC

      1 reply 0 retweets 0 likes
    8. Andy Johnson‏ @AndyNJohnson 8 Nov 2017
      Replying to @Ryanair

      Yep, did that yesterday and it's still charging me £9 for a £4 seat change - because the online chat adviser processed it and not me! Can you amend this to £4 please so that I can make the purchase? Thanks

      1 reply 0 retweets 0 likes
    9. Ryanair‏Verified account @Ryanair 8 Nov 2017
      Replying to @AndyNJohnson

      Hi Andy, the online chat is free of charge, that is the price of the seat. Is there a booking reference we can check? JC

      1 reply 0 retweets 0 likes
    10. Andy Johnson‏ @AndyNJohnson 8 Nov 2017
      Replying to @Ryanair

      That isn't what I was told JC. The chat adviser said that the £4 cost of that seat is if customers use the website directly but calling or using the online chat would cost more because of admin fees! The booking ref is at the top of this thread.

      1 reply 0 retweets 0 likes
      Ryanair‏Verified account @Ryanair 8 Nov 2017
      Replying to @AndyNJohnson

      Yes. The chat service is free but using it to make changes will incur and admin fee. There is no fee when you do it yourself. DL

      3:15 AM - 8 Nov 2017
      1 reply 0 retweets 0 likes
        1. New conversation
        2. Andy Johnson‏ @AndyNJohnson 8 Nov 2017
          Replying to @Ryanair

          But your website won't allow me to do this myself, hence why I went through to the chat to explain that there is a problem. Please help me get this resolved. I just want to pay the £4 to get one of us moved so that we are next to each other. I can see there are seats available!

          1 reply 0 retweets 0 likes
        3. Ryanair‏Verified account @Ryanair 8 Nov 2017
          Replying to @AndyNJohnson

          Can you DM me your booking reference. DL

          1 reply 0 retweets 0 likes
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