Allocated two random seats, tried to pay £4 to move one next to another - site not working. Online chat said they could sort but charging £9
Hi Andy, the online chat is free of charge, that is the price of the seat. Is there a booking reference we can check? JC
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That isn't what I was told JC. The chat adviser said that the £4 cost of that seat is if customers use the website directly but calling or using the online chat would cost more because of admin fees! The booking ref is at the top of this thread.
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Yes. The chat service is free but using it to make changes will incur and admin fee. There is no fee when you do it yourself. DL
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