Booking ref BZEB8X
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Replying to @timfoxon
I can see you got a refund of 4486 GBP. No claim for EU261 has been submitted. Please use this link https://eu261claims.ryanair.com Thanks MV
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Replying to @Ryanair
Claim was submitted on 26/9 and I have the screen grab. The EU261 form was not working so you advised to use the contact form instead.
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See your previous advice on 26/9. Was this incorrect? Please confirm.pic.twitter.com/tFRNy9L8pO
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Replying to @timfoxon
It was not incorrect. If one form does not work you can use the other. But as stated above my colleague could not see a claim submitted.
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Replying to @Ryanair
So why has it taken so long for you to tell me this? I have used live chat and asked 3 times on here for acknowledgement.
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If I resubmit today, how long will you take to process?
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Replying to @Ryanair
The form at https://contactform.ryanair.com/?cr=eu261&lg=en&id=78 … is not loading. It says: Secure Connection Failed. SEC_ERROR_REVOKED_CERTIFICATE.
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