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Ryanair's profile
Ryanair
Ryanair
Ryanair
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@Ryanair

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RyanairVerified account

@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    Two-way (sending and receiving) short codes:

    Country Code For customers of
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    1. Tim Foxon‏ @timfoxon 6 Nov 2017
      Replying to @Ryanair

      Isn't it possible at least to give me a reference no. of some kind? I have a screenshot of the submission but received no correspondence.

      1 reply 0 retweets 0 likes
    2. Ryanair‏Verified account @Ryanair 6 Nov 2017
      Replying to @timfoxon

      what is your reference? Thanks MV

      1 reply 0 retweets 0 likes
    3. Tim Foxon‏ @timfoxon 6 Nov 2017
      Replying to @Ryanair

      Booking ref BZEB8X

      1 reply 0 retweets 0 likes
    4. Ryanair‏Verified account @Ryanair 6 Nov 2017
      Replying to @timfoxon

      I can see you got a refund of 4486 GBP. No claim for EU261 has been submitted. Please use this link https://eu261claims.ryanair.com  Thanks MV

      1 reply 0 retweets 0 likes
    5. Tim Foxon‏ @timfoxon 6 Nov 2017
      Replying to @Ryanair

      Claim was submitted on 26/9 and I have the screen grab. The EU261 form was not working so you advised to use the contact form instead.

      1 reply 0 retweets 0 likes
    6. Tim Foxon‏ @timfoxon 6 Nov 2017
      Replying to @timfoxon @Ryanair

      pic.twitter.com/Gahx7XnBJr

      1 reply 0 retweets 0 likes
    7. Tim Foxon‏ @timfoxon 6 Nov 2017
      Replying to @timfoxon @Ryanair

      See your previous advice on 26/9. Was this incorrect? Please confirm.pic.twitter.com/tFRNy9L8pO

      1 reply 0 retweets 0 likes
    8. Ryanair‏Verified account @Ryanair 7 Nov 2017
      Replying to @timfoxon

      It was not incorrect. If one form does not work you can use the other. But as stated above my colleague could not see a claim submitted.

      1 reply 0 retweets 0 likes
    9. Tim Foxon‏ @timfoxon 7 Nov 2017
      Replying to @Ryanair

      So why has it taken so long for you to tell me this? I have used live chat and asked 3 times on here for acknowledgement.

      1 reply 0 retweets 0 likes
    10. Tim Foxon‏ @timfoxon 7 Nov 2017
      Replying to @timfoxon @Ryanair

      If I resubmit today, how long will you take to process?

      1 reply 0 retweets 0 likes
      Ryanair‏Verified account @Ryanair 7 Nov 2017
      Replying to @timfoxon

      Hi, we will process it as fast as we can. DL

      12:40 AM - 7 Nov 2017
      2 replies 0 retweets 0 likes
        1. New conversation
        2. Tim Foxon‏ @timfoxon 7 Nov 2017
          Replying to @Ryanair

          The form at https://contactform.ryanair.com/?cr=eu261&lg=en&id=78 … is not loading. It says: Secure Connection Failed. SEC_ERROR_REVOKED_CERTIFICATE.

          1 reply 0 retweets 0 likes
        3. Ryanair‏Verified account @Ryanair 7 Nov 2017
          Replying to @timfoxon

          Please clear your cache. DL

          0 replies 0 retweets 0 likes
        4. End of conversation
        1. New conversation
        2. Tim Foxon‏ @timfoxon 8 Nov 2017
          Replying to @Ryanair

          Just to say - I’ve now had confirmation that the claim has been accepted, and thank you for turning this resubmission around quickly.

          2 replies 0 retweets 0 likes
        3. Ryanair‏Verified account @Ryanair 8 Nov 2017
          Replying to @timfoxon

          No problem, thanks for getting in touch. :)

          1 reply 0 retweets 0 likes
        4. Show replies

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