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HI Laura,we have advised previously that we are looking into this for you,theclaim has been updated,it may take a few working days for this
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When I log on to the complaint tracker- it just says 'acknowledged' - it has said this for 6 weeks since I submitted the claim
Thanks. Twitter will use this to make your timeline better. UndoUndo
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You apparently started looking into my claim on 10 October and I have heard nothing
#ryanaircancellations#disgracefulcustomerservice -
I was finally emailed saying we would receive compensation and have heard nothing since and no funds paid. Where is our money?
End of conversation
New conversation -
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I have just had an emai confirming I will receive the compensation but what about refunding me the cost of the flights that were cancelled?
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Or ideally the cost of the flights I had to buy
End of conversation
New conversation -
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