I called over a week ago and was told “there is a large queue and would not know when my complaint would be picked up”. Any suggestions?
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Replying to @Muzza1991
Hi Jake, when was the last time we contacted you. DL
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Replying to @Ryanair
Hi, you haven’t contacted me once. I have chased you 3 times for the rebate...
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Replying to @Muzza1991
Hi, did you get an email after submitting your claim? DL
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Replying to @Ryanair
I received an email after my claim which said I will hear back in 7 days. I then got told over the phone 21 days and now they can’t say when
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Replying to @Muzza1991
Have you got a booking reference we can check? JH
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Replying to @Ryanair
Reference 3869044. There should be 2 complaints filed - one has been paid and the other hasn’t...
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Replying to @Muzza1991
Hi, have you also got your flight booking reference? JH
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HI Jake, apologies for the delay in reply we will look into this for you please allow a few working days for it to be investigated. JH
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Replying to @Ryanair
Hi again, what’s the update as I’ve still not had a response? How can my complaint STILL not have even been processed 1 month later?
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Replying to @Muzza1991 @Ryanair
Reminder
@Ryanair please sort this ASAP!0 replies 0 retweets 0 likes
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