Hi Carl, what route are you trying to book. DL
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Replying to @Ryanair
Just had a colleague verify this. Same behavior when he tried.
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Replying to @cisaac0480
Hi, have you also had the same problem with the mobile app or is this just the website? AR
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Replying to @Ryanair
A friend who works in the industry tried to book via Amadeus & that didn't work either. Maybe there's sth wrong w/ your reservation system?
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Replying to @cisaac0480
Hi Carl, can you advise of the date and route you wish to travel? JH
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Replying to @cisaac0480
Hi Carl, can you advise at what stage of booking you are getting the error? JH
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Replying to @Ryanair
1/ In app and website, I get to the end of booking process. enter passenger details, card details, phone no, & address and click "Pay Now"
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Replying to @cisaac0480 @Ryanair
2/ In app, I immediately get the error message about too many infants. Then the app returns to the start screen.
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Replying to @cisaac0480 @Ryanair
3/ On web, my card details are removed & I have to reenter them. Then when I click Pay Now, I get the payment authorization error.
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Hi, can you please confirm the amount of passengers and send us a screenshot of the error. By DM please. DL
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