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Ryanair's profile
Ryanair
Ryanair
Ryanair
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@Ryanair

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RyanairVerified account

@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    Two-way (sending and receiving) short codes:

    Country Code For customers of
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    1. Sam Wills‏ @Sam_A_Wills 12 Oct 2017
      Replying to @Sam_A_Wills @Ryanair

      Complaint submitted a week ago with no response. Live chat busy and been on hold with call centre for 15mins. What is going on?

      1 reply 0 retweets 0 likes
    2. Ryanair‏Verified account @Ryanair 12 Oct 2017
      Replying to @Sam_A_Wills

      HI Sam, please allow 7-14 working days for claims/compensation to be processed. JH

      2 replies 0 retweets 0 likes
    3. Sam Wills‏ @Sam_A_Wills 23 Oct 2017
      Replying to @Ryanair

      It has now been 19 days and still no response?

      1 reply 0 retweets 0 likes
    4. Ryanair‏Verified account @Ryanair 23 Oct 2017
      Replying to @Sam_A_Wills

      Hi Sam, we've received quite some requests these weeks, we're working as fast as we can, please allow a couple more working days. Sorry JC

      1 reply 0 retweets 0 likes
    5. Sam Wills‏ @Sam_A_Wills 23 Oct 2017
      Replying to @Ryanair

      Thanks for the response and understand you are swamped. However would suggest Ryanair stop promising customers 7-14 day turn around atm then

      1 reply 0 retweets 0 likes
    6. Ryanair‏Verified account @Ryanair 23 Oct 2017
      Replying to @Sam_A_Wills

      Hi Sam, we understand. Sorry for the inconvenience JC

      1 reply 0 retweets 0 likes
    7. Sam Wills‏ @Sam_A_Wills 1 Nov 2017
      Replying to @Ryanair

      I need a update! I cannot sort accomodation until @Ryanair pull their finger out, nearly a month since complaint logged, pathetic!!!

      1 reply 0 retweets 0 likes
    8. Ryanair‏Verified account @Ryanair 1 Nov 2017
      Replying to @Sam_A_Wills

      HI Sam, can you advise when the last correspondence you received was? JH

      1 reply 0 retweets 0 likes
    9. Sam Wills‏ @Sam_A_Wills 1 Nov 2017
      Replying to @Ryanair

      An email from your CR team on 4th Oct saying thanks and we will get back to you asap. You webchat has told me to resubmit another complaint

      2 replies 0 retweets 0 likes
    10. Sam Wills‏ @Sam_A_Wills 1 Nov 2017
      Replying to @Sam_A_Wills @Ryanair

      No. The ref # I was given doesn't work and they say there isn't one available. I just need to speak to someone, rather than get told soon!

      1 reply 0 retweets 0 likes
      Ryanair‏Verified account @Ryanair 1 Nov 2017
      Replying to @Sam_A_Wills

      Please follow this link speak to our reservations dept: http://tinyurl.com/j66pajx  JH

      8:09 AM - 1 Nov 2017
      0 replies 0 retweets 0 likes

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