Hi Marianne, we can see that you submitted your claim on the 15/10/2017 please allow 7-14 working days for this to be processed. JH
You can add location information to your Tweets, such as your city or precise location, from the web and via third-party applications. You always have the option to delete your Tweet location history. Learn more
Hi Marianne, we can see that you submitted your claim on the 15/10/2017 please allow 7-14 working days for this to be processed. JH