Hi Catherina, did you open a claim with her? You would need a claim number issue by the airport in order to claim damage online. Thanks MV
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Replying to @Ryanair
No! They sent me away! I took pictures of the suitcase while still in the airport, but two different people told me this is all done online!
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Replying to @justthevax @Ryanair
What can I do now?!pic.twitter.com/c38v1UgE4l
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Replying to @justthevax @Ryanair
Very obvious damage but they said ‚yes yes, you download a form‘ and at 6pm there were closing that terminal, so no other staff there to askpic.twitter.com/ZFnRiGC3ua
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Replying to @justthevax
HI, you can submit a claim here https://baggageclaims.ryanair.com/ DL
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Replying to @Ryanair
not without a claims reference number, which I did not get, because I was told to walk away!
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Replying to @Ryanair
I have done that now. It took a bit of searching. I hope it will be successful. Should I keep the suitcase until this is settled?
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Replying to @justthevax
Hi, I would wait until you hear back from the claim. DL
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