Hi Alexa, have you got a booking reference we can check ?JH
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Replying to @Sarita_19781
I can see in your booking that you have been refunded for your affected flight,can you advise if you have also submitted for compensation?JH
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Replying to @Sarita_19781
Yes, can you advise was this just for a flight refund or compensation? JH
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Replying to @Sarita_19781
This may take a few more than 7 working days as we have a high volume of compensation claims to go through. JH
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Replying to @Sarita_19781
Hi Alexa, is there a booking reference we can check? JC
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Replying to @Sarita_19781
Hi Alexa, we mean the booking. JC
11:36 PM - 26 Oct 2017
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