Big thanks to @Ryanair for damaging my luggage during its flight and failing to reply to my complaint 
Hi, your claim is processing. I apologise for the delay. As soon as it is processed you will be contacted. DL
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Ok thanks. Please be aware the booking was made by an agency, so any potential refund will have to come direct to me as it’s my personal bag
Thanks. Twitter will use this to make your timeline better. UndoUndo
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