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@Ryanair

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@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    1. Michael Roberts‏ @MikeLeeRoberts 6 Oct 2017

      Can someone from @Ryanair contact regarding the claim i have. My luggage was dragged on the runway and totally damaged! Nothing heard back.

      1 reply 0 retweets 1 like
    2. Ryanair‏Verified account @Ryanair 6 Oct 2017
      Replying to @MikeLeeRoberts

      Hi Michael, did you report the damage to a member of staff in the airport. DL

      2 replies 0 retweets 0 likes
    3. Michael Roberts‏ @MikeLeeRoberts 10 Oct 2017
      Replying to @Ryanair

      Still nothing, just tried to call your CS but the line seems to be down... Can someone get back to me as this is ridiculous.

      1 reply 0 retweets 0 likes
    4. Ryanair‏Verified account @Ryanair 10 Oct 2017
      Replying to @MikeLeeRoberts

      Hi Michael, maybe we can help you? JC

      3 replies 0 retweets 0 likes
    5. Michael Roberts‏ @MikeLeeRoberts 11 Oct 2017
      Replying to @Ryanair

      Can you give me a working contact number for #Ryanair CS as 08712460000 is not in use.

      1 reply 0 retweets 0 likes
    6. Ryanair‏Verified account @Ryanair 11 Oct 2017
      Replying to @MikeLeeRoberts

      Hi Michael, see list here http://tinyurl.com/j66pajx  DL

      1 reply 0 retweets 0 likes
    7. Michael Roberts‏ @MikeLeeRoberts 26 Oct 2017
      Replying to @Ryanair

      I am still waiting to be contacted for this to be resolved. #RyanAir

      1 reply 0 retweets 0 likes
      Ryanair‏Verified account @Ryanair 26 Oct 2017
      Replying to @MikeLeeRoberts

      Hi, did you put in a claim for your luggage. DL

      7:12 AM - 26 Oct 2017
      12 replies 0 retweets 0 likes
        1. Michael Roberts‏ @MikeLeeRoberts 27 Oct 2017
          Replying to @Ryanair

          Yes, nearly two months ago. Every time I call up you escalate it and I have to call back within 7 days if I hear nothing. #ryanair

          0 replies 0 retweets 0 likes
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        1. Michael Roberts‏ @MikeLeeRoberts 27 Oct 2017
          Replying to @Ryanair

          After the 7 days I call an they say they can not view the claim as the claim dep doesn’t have a phone! Then to call back in another 7 days.

          0 replies 0 retweets 0 likes
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        1. Michael Roberts‏ @MikeLeeRoberts 27 Oct 2017
          Replying to @Ryanair

          I now have to wait until Wed. If nothing call back up and be told to wait ANOTHER 7 days for you not to contact me again. #Ryanair

          0 replies 0 retweets 0 likes
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        1. Michael Roberts‏ @MikeLeeRoberts 27 Oct 2017
          Replying to @Ryanair

          It’s not as if anything was my fault. I was told I had to put my hand luggage in the hold then walking threw Leeds airport everyone #ryanair

          0 replies 0 retweets 0 likes
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        1. Michael Roberts‏ @MikeLeeRoberts 27 Oct 2017
          Replying to @Ryanair

          See a bag fall from the luggage carrier go under its wheel and dragged a good 200 metres. Turned out to be mine Everything shredded #ryanair

          0 replies 0 retweets 0 likes
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        1. Michael Roberts‏ @MikeLeeRoberts 27 Oct 2017
          Replying to @Ryanair

          You emailed me to submit receipts 8 times over a month which I did, nothing back from it, called up and you said I am to expect an #ryanair

          0 replies 0 retweets 0 likes
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        1. Michael Roberts‏ @MikeLeeRoberts 27 Oct 2017
          Replying to @Ryanair

          Email with info in there, next email was to say you had lost my bag, I have the damaged bag so that was a waste of an email, then #ryanair

          0 replies 0 retweets 0 likes
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        1. Michael Roberts‏ @MikeLeeRoberts 27 Oct 2017
          Replying to @Ryanair

          Called back up and was told to submit a form about the claim and then to wait 14 working days to which I heard nothing from you #ryanair

          0 replies 0 retweets 0 likes
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        1. Michael Roberts‏ @MikeLeeRoberts 27 Oct 2017
          Replying to @Ryanair

          To then call to be told it’s been escalated and to wait 7 working days. So in 7 working days I got an email, this time to say fill #ryanair

          0 replies 0 retweets 0 likes
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        1. Michael Roberts‏ @MikeLeeRoberts 27 Oct 2017
          Replying to @Ryanair

          In this form and send back. Which was a form to write down all what was in the bag, if I had a receipt and the price. Just watch I #ryanair

          0 replies 0 retweets 0 likes
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