@Ryanair , I mailed, called (chat doesn't work) but I get no response about our missing luggage since 14/9/2017. What now? 
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Replying to @Bieke79
Hi, have you got a booking reference that we can check? Thanks AR
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Replying to @Bieke79
Hi, when was the last email you received from us in relation to your query? AR
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Replying to @Ryanair
21/09 from Customer service that they received the claim, 28/09 from STN Baggage
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Replying to @Bieke79
Hi, a letter from our customer service team was also sent on the 06/10/2017 regarding your claim. AR
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Replying to @Bieke79
Hi, unfortunately as part of the social media team, I've no access to the customer service department emails. You can contact the call..1/2
6:14 AM - 26 Oct 2017
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