HI Charlotte, have you a booking reference we can look into?
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Replying to @LottiPlein
Hi Charlotte, it can take 7-14 working days for our customer service department to review your claim. LR
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Replying to @LottiPlein
Hi, apologies for the delay. Your claim is still processing. You will get a response shortly. DL
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Replying to @LottiPlein
I can't give a time. Apologies. DL
3:20 AM - 24 Oct 2017
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