Hi, were you trying to pay again after the decline and it had removed items? AR
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Replying to @Ryanair
So booking incl bags + seat total €64 card rejected as wrong card type. Fixed it + it processed for €36. It had dropped the extras on me.
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Replying to @jacintacronin
Hi, it may have been a refresh error. Please add them now. DL
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Replying to @Ryanair
But when I add now they are double the price. To be honest I think this is done deliberately to get extra money from customers
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Replying to @jacintacronin
When you were paying the second time did the total say €64 or €36, alerting you to the change? DL
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Replying to @Ryanair
By the way it was a Master Card Debit to start with so no idea why it rejected it to start with
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Replying to @jacintacronin
Hi, please contact here and they can try and add the extras. http://tinyurl.com/j66pajx DL
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Replying to @Ryanair
I tried that on Sat. They disagree with my version but I had someone stand next to me while I was doing it. So where do I go from here
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Replying to @jacintacronin
Hi Jacinta, we're sorry but there is nothing more we can do from the social media team. JC
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Replying to @Ryanair
But is this not customer services a/c. You also didn't answer my 1st Q. Why are these extras dropped off - I'm sure Not 1st time to happen
1 reply 0 retweets 0 likes
Hi, the page refreshed most likely. But if customer services cannot re-add them then there is nothing that we can do unfortunately. DL
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