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Ryanair's profile
Ryanair
Ryanair
Ryanair
Verified account
@Ryanair

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RyanairVerified account

@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    1. Ryanair‏Verified account @Ryanair 10 Oct 2017
      Replying to @charlalottie

      Hi, the emails state the usual response time. There are a lot of requests at the moment and we are trying to process for you. DL

      2 replies 0 retweets 0 likes
    2. Charlotte Thompson‏ @charlalottie 23 Oct 2017
      Replying to @Ryanair

      I'm still waiting for my refund. It's almost been a month now! This is beyond appalling service.

      1 reply 0 retweets 0 likes
    3. Ryanair‏Verified account @Ryanair 23 Oct 2017
      Replying to @charlalottie

      Hi, have you got a booking reference that we can check? Thanks AR

      1 reply 0 retweets 0 likes
    4. Charlotte Thompson‏ @charlalottie 23 Oct 2017
      Replying to @Ryanair

      Booking reference was JNCFSV flight FR1008

      1 reply 0 retweets 0 likes
    5. Ryanair‏Verified account @Ryanair 23 Oct 2017
      Replying to @charlalottie

      Hi, a refund was processed on our side on the 29/09 back to the card that made the original booking. AR

      1 reply 0 retweets 0 likes
    6. Charlotte Thompson‏ @charlalottie 23 Oct 2017
      Replying to @Ryanair

      That's all well and good except I don't have the refund!

      1 reply 0 retweets 0 likes
    7. Ryanair‏Verified account @Ryanair 23 Oct 2017
      Replying to @charlalottie

      Hi, please check with your bank as there is possibly a pending payment. AR

      1 reply 0 retweets 0 likes
    8. Charlotte Thompson‏ @charlalottie 23 Oct 2017
      Replying to @Ryanair

      From the 29th September?! That's a long time pending! I've been checking my account the whole time and there isn't anything.

      1 reply 0 retweets 0 likes
    9. Ryanair‏Verified account @Ryanair 23 Oct 2017
      Replying to @charlalottie

      Can you confirm the last 4 digits of the card used when you made the booking? Thanks AR

      1 reply 0 retweets 0 likes
    10. Charlotte Thompson‏ @charlalottie 23 Oct 2017
      Replying to @Ryanair

      That card has now expired but should still get refund to the account?

      1 reply 0 retweets 0 likes
      Ryanair‏Verified account @Ryanair 23 Oct 2017
      Replying to @charlalottie

      I'd contact your bank in regards to this. There might be an issue if a card linked to an account has expired, for security reasons. AR

      6:54 AM - 23 Oct 2017
      1 reply 0 retweets 0 likes
        1. New conversation
        2. Charlotte Thompson‏ @charlalottie 23 Oct 2017
          Replying to @Ryanair

          Would I be able to get you to pay to another account?

          1 reply 0 retweets 0 likes
        3. Ryanair‏Verified account @Ryanair 23 Oct 2017
          Replying to @charlalottie

          Hi Charlotte, Hi, please contact our customer service via: http://tinyurl.com/zpp8czp  or http://tinyurl.com/j66pajx  for more info. Sorry JC

          0 replies 0 retweets 0 likes
        4. End of conversation

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