Have you got a booking reference we can check? JH
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Replying to @Ryanair
Yes, booking ref: D2JZ9U, claim ref 3957150 i can provide additional screenshots if needed
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Replying to @shokiujas
Hi, I can see you've submitted a claim for this issue, can you advise did you add any additional services to your booking like baggage? JH
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Replying to @Ryanair
the charge is €149 for tickets+ luggage When i added seats to the booking, i was charged €165 tickets+luggage+seats, insted of only forseats
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Replying to @shokiujas
Hi, can you advise is this the amount you are seeing on your email itinerary as the total? JH
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Replying to @Ryanair
Yes, i have two emails from you, both containing total amounts of each email: 149 EUR to the first and 165 EUR to the second email
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Replying to @shokiujas
Hi, yes the second would be updated the total for your whole trip, seats included. Not the amount you paid for the seats alone. JH
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Replying to @Ryanair
Yes, i understand, but the issue e that i was charged 2 times: one for the booking without seats, and one for the update with seats- all€314
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Replying to @shokiujas
2/2 The second email is the updated total of your booking. Not a extra payment. JH
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Replying to @Ryanair
So? I am not talking nonsense and i am not disturbing you for no reason. I have evidence and its all clear there. Pls advice asap. Thx
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Hi, you are only showing us one payment, which would have been for your flight. JH
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Replying to @Ryanair
No issues. I am gonna show you the rest. Please follow this conv as i am going to apply few screenshots
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