Hi Taskeen, when did you submit this refund request? EA
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Replying to @Ryanair
16 oct. Was the day dad got the attack. Didn't have hospital certificate then, only admission form. Submitted certi today.
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Replying to @taskeenn
Thanks Taskeen, it can take between 7-10 working days for a response in regards to this. EA
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Replying to @Ryanair
I got a reply that it can't be processed. Possibly coz I hadn't yet submitted the hospital certi. Expect more support in a difficult time.
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Replying to @Ryanair
Booking ref Y25DRN. Customer service ref 1847335. Hv attached docs recd as and when from hospital
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Replying to @taskeenn
Can you advise when you submitted the documentation required for your claim? JH
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Replying to @Ryanair
Then we followed this linkpic.twitter.com/tPjaKpJyFr
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Replying to @taskeenn
Please allow 7-14 days for your claim to be processed. JH
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Replying to @Ryanair
Thanks. This is the kind of support that brings repute to Ryan Air. Plz let me know if any other docs needed.
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No problem, thanks for getting in touch. JH
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