Hi Pepina, can you advise when the last correspondence you received was? JH
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Replying to @Ryanair
All they told me was that there is no such “second amount debited” from me and both times the conv. ended in their end. Its €150, not €15
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Replying to @Ryanair
Yes, booking ref: D2JZ9U, claim ref 3957150 i can provide additional screenshots if needed
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Replying to @shokiujas
Hi, I can see you've submitted a claim for this issue, can you advise did you add any additional services to your booking like baggage? JH
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Replying to @Ryanair
the charge is €149 for tickets+ luggage When i added seats to the booking, i was charged €165 tickets+luggage+seats, insted of only forseats
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Replying to @shokiujas
Hi, can you advise is this the amount you are seeing on your email itinerary as the total? JH
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Replying to @Ryanair
Yes, i have two emails from you, both containing total amounts of each email: 149 EUR to the first and 165 EUR to the second email
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Replying to @shokiujas
Hi, yes the second would be updated the total for your whole trip, seats included. Not the amount you paid for the seats alone. JH
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Replying to @Ryanair
Yes, i understand, but the issue e that i was charged 2 times: one for the booking without seats, and one for the update with seats- all€314
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No this is not correct, you were charged once for your flight and once for your seats, you do not need to add both totals together 1/2
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