Am sure I wanted to spend this evening feeling my life drain away attempting to change flights on .@Ryanair website.
Hi, we are very sorry to hear this, once you have this documentation you can submit this and try claim a refund. EA
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I explained to yr colleague last night how this is not possible & while I understand yr policy, it is bereft of compassion.
Thanks. Twitter will use this to make your timeline better. UndoUndo
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