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Ryanair's profile
Ryanair
Ryanair
Ryanair
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@Ryanair

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RyanairVerified account

@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    Two-way (sending and receiving) short codes:

    Country Code For customers of
    United States 40404 (any)
    Canada 21212 (any)
    United Kingdom 86444 Vodafone, Orange, 3, O2
    Brazil 40404 Nextel, TIM
    Haiti 40404 Digicel, Voila
    Ireland 51210 Vodafone, O2
    India 53000 Bharti Airtel, Videocon, Reliance
    Indonesia 89887 AXIS, 3, Telkomsel, Indosat, XL Axiata
    Italy 4880804 Wind
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    1. Darren‏ @dzcoyle 19 Oct 2017

      30 minutes. Flight now officially delayed. Put the croissant and list of flights you're cancelling down and reply.

      5 replies 0 retweets 0 likes
      Show this thread
    2. Darren‏ @dzcoyle 19 Oct 2017

      Boarding now. No announcement, explanation or apology. Flight attendant said it was because they were waiting for ground staff to turn up.

      1 reply 0 retweets 0 likes
      Show this thread
    3. Darren‏ @dzcoyle 19 Oct 2017

      You also gave me the wrong seat. Defeating the whole point of paying extra for a seat. Complete fuck up start to finish isn't it?

      1 reply 0 retweets 0 likes
      Show this thread
    4. Ryanair‏Verified account @Ryanair 20 Oct 2017
      Replying to @dzcoyle

      Hi Darren, your seat is assigned according to your boarding pass. If you picked a seat online that will be the seat on your boarding pass. D

      1 reply 0 retweets 0 likes
    5. Darren‏ @dzcoyle 20 Oct 2017
      Replying to @Ryanair

      That's the part you reply to? Not the priority boarding, 40 min wait in corridor, woman changing her baby on floor, or the 1hr flight delay?

      1 reply 0 retweets 0 likes
    6. Ryanair‏Verified account @Ryanair 20 Oct 2017
      Replying to @dzcoyle

      Unfortunately, I cannot assist with the delay or what occurred in the airport. DL

      1 reply 0 retweets 0 likes
    7. Darren‏ @dzcoyle 20 Oct 2017
      Replying to @Ryanair

      The delay was of a Ryanair flight. Lack of announcements was from Ryanair staff. Ryanair is the company I paid. Responsibility is with you.

      1 reply 0 retweets 0 likes
    8. Ryanair‏Verified account @Ryanair 20 Oct 2017
      Replying to @dzcoyle

      Hi, yes. But as a member of the social media team I unfortunately can't assist. Please contact customer services. http://tinyurl.com/h7rg6b3  DL

      1 reply 0 retweets 0 likes
    9. Darren‏ @dzcoyle 20 Oct 2017
      Replying to @Ryanair

      Managed to reply to the seat point when you thought it was my mistake, but won't reply to the other points that are on Ryanair's side 1/2

      1 reply 0 retweets 0 likes
    10. Darren‏ @dzcoyle 20 Oct 2017
      Replying to @dzcoyle @Ryanair

      Companies use social media to reassure, explain, apologise & support to get help for customers. Ryanair should do same, not give excuses 2/2

      1 reply 0 retweets 0 likes
      Ryanair‏Verified account @Ryanair 20 Oct 2017
      Replying to @dzcoyle

      I have provided a contact for our customer service team. They can assist you further. Unfortunately we cannot but apologise for the trouble

      3:29 AM - 20 Oct 2017
      0 replies 0 retweets 0 likes

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