Hi Zoe, I asked in CS, just fill in the claim, as that fact is acknowledged in your booking reference. JC
Hi Zoe, that's no problem, then please leave the claim through this link: https://contactform.ryanair.com/ clicking on "complaints" and then "Other"
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Thanks Ryanair - have sent it off. How long is the turnaround on responses, 14 days?
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Hi Zoe, between 14 and 28 days, sorry for the inconvenience JC
End of conversation
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