Hi Magda, no sorry, the vouchers are linked to the name of the person who received them. Here are all the details: http://bit.ly/2wk6QFB
Unfortunately we don't handle the claims here. You will need to contact live chat again. DL
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Ive just been on the hat again and agent named Kata told me that I don't know my own details and cut me off. What a great customer service
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Hi Magda, apologies for this, I have escalated this claim for you, please allow for a few working days for this to be investigated. JH
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