Our Punctuality Update & Processing Of Refunds / Moves Is Now Almost Completed. Read more here http://bit.ly/2gmweYs pic.twitter.com/vYMNkf7N7c
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HI Susie, were you advised by the live chat agent that this was escalated for you? JH
Yes but it has been escalated 4 times in last 4wks with promises of responses with between 12-72hrs . Nothing !
Can you get me a response and claim number ?
Hi Susie, I can see that this was escalated today. Please be patient as this is investigated. JH
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