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Ryanair
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Ryanair
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@Ryanair

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@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    Two-way (sending and receiving) short codes:

    Country Code For customers of
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    1. anna‏ @annahumphreys_ 13 Oct 2017

      my flight reference number is FZJFWA

      1 reply 0 retweets 1 like
      Show this thread
    2. Ryanair‏Verified account @Ryanair 13 Oct 2017
      Replying to @annahumphreys_

      HI Anna, I can see from your booking that this was escalated for you today. JH

      1 reply 0 retweets 0 likes
    3. anna‏ @annahumphreys_ 13 Oct 2017
      Replying to @Ryanair

      So will I hear back from you? Because the woman put the phone down on me? X

      1 reply 0 retweets 0 likes
    4. Ryanair‏Verified account @Ryanair 13 Oct 2017
      Replying to @annahumphreys_

      Once this has been investigated fully you will receive a response. JH

      2 replies 0 retweets 0 likes
    5. anna‏ @annahumphreys_ 13 Oct 2017
      Replying to @Ryanair

      Fantastic. Thank you x

      1 reply 0 retweets 0 likes
    6. anna‏ @annahumphreys_ 16 Oct 2017
      Replying to @annahumphreys_ @Ryanair

      Has this been investigated? When will I hear a response? Flight reference no FZJFWA

      1 reply 0 retweets 0 likes
    7. Ryanair‏Verified account @Ryanair 16 Oct 2017
      Replying to @annahumphreys_

      Hi Anna, have you submitted the claims form online? ED

      1 reply 0 retweets 0 likes
    8. anna‏ @annahumphreys_ 16 Oct 2017
      Replying to @Ryanair

      No! I was promised a refund and haven’t been given one, claims are not related

      1 reply 0 retweets 0 likes
    9. Ryanair‏Verified account @Ryanair 17 Oct 2017
      Replying to @annahumphreys_

      Can you advise what needs to be refunded, I can see you used vouchers to make your booking. DW

      4 replies 0 retweets 0 likes
    10. anna‏ @annahumphreys_ 17 Oct 2017
      Replying to @Ryanair

      the recorded phone call and confirmed that I was promised a refund. She told me she escalated the case to head office

      1 reply 0 retweets 0 likes
      Ryanair‏Verified account @Ryanair 17 Oct 2017
      Replying to @annahumphreys_

      Please contact the call centre again and query your complaint http://tinyurl.com/j66pajx  DL

      4:15 AM - 17 Oct 2017
      5 replies 0 retweets 0 likes
        1. anna‏ @annahumphreys_ 17 Oct 2017
          Replying to @Ryanair

          I cannot get through to anyone as “call volumes are too high”. I was told I would be credited with the £34 within 7 days two weeks ago so -

          0 replies 0 retweets 0 likes
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        1. anna‏ @annahumphreys_ 17 Oct 2017
          Replying to @Ryanair

          if this isn’t resolved within the few days I will have to pursue this further via small claims. It is against the law to tell me you are -

          0 replies 0 retweets 0 likes
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        1. anna‏ @annahumphreys_ 17 Oct 2017
          Replying to @Ryanair

          going to return the money I give you and then change your mind once you have taken the money. Don’t want to have to go via small claims

          0 replies 0 retweets 0 likes
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        1. anna‏ @annahumphreys_ 17 Oct 2017
          Replying to @Ryanair

          Ok you stole money from me so you’re getting sued. Will press the hardest charges for money for the phone calls, my time and the court fees-

          0 replies 0 retweets 0 likes
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        1. anna‏ @annahumphreys_ 17 Oct 2017
          Replying to @Ryanair

          because I know my rights and I know what you have done is illegal. You’ve stolen money from me and will NOT get away with this

          0 replies 0 retweets 0 likes
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