When will I get a reply on this? Submitted 20th September. Unacceptable
Yes, we are trying to process them in 10-14 days but it can take up to 21-28. We apologise that yours ahs taken this long. DL
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No worries it's just frustrating to wait so long and chase on here to hear back with £700 down due to last minute cancelled flights
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We are very sorry for the delay. DL
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