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Ryanair
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Ryanair
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@Ryanair

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@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    1. Ellen Gaunt‏ @EllenRGaunt 15 Oct 2017

      @Ryanair We came home on a flight with a damaged bag which wasn’t noticed at the airport. Staff being v unhelpful. Need to claim, no PIR

      1 reply 0 retweets 0 likes
    2. Ryanair‏Verified account @Ryanair 15 Oct 2017
      Replying to @EllenRGaunt

      Hi Ellen you would need to submit a complaint online. Please follow this link: http://tinyurl.com/h7rg6b3 . KD

      1 reply 0 retweets 0 likes
    3. Ellen Gaunt‏ @EllenRGaunt 15 Oct 2017
      Replying to @Ryanair

      I did! They told me I need the PIR which I don’t have and can’t get!

      1 reply 0 retweets 0 likes
    4. Ryanair‏Verified account @Ryanair 16 Oct 2017
      Replying to @EllenRGaunt

      Hi Ellen, did you report the damage on arrival? JC

      1 reply 0 retweets 0 likes
    5. Ellen Gaunt‏ @EllenRGaunt 16 Oct 2017
      Replying to @Ryanair

      Didn't report it there as we weren't aware of damage as only the zip & padlock were broken. I did the online report as soon as we realised.

      1 reply 0 retweets 0 likes
    6. Ryanair‏Verified account @Ryanair 16 Oct 2017
      Replying to @EllenRGaunt

      Hi Ellen, then please allow 7-14 working days to receive a response. Sorry JC

      2 replies 0 retweets 0 likes
    7. Ellen Gaunt‏ @EllenRGaunt 17 Oct 2017
      Replying to @Ryanair

      I just want to speak to someone to explain and sort it out. I have a case that can’t be used because of the damage. I need this sorted

      1 reply 0 retweets 0 likes
      Ryanair‏Verified account @Ryanair 17 Oct 2017
      Replying to @EllenRGaunt

      Hi ellen, there isn't much more we can do from the social media team. Please contact our CS. JC

      2:13 AM - 17 Oct 2017
      1 reply 0 retweets 0 likes
        1. New conversation
        2. Ellen Gaunt‏ @EllenRGaunt 17 Oct 2017
          Replying to @Ryanair

          That’s who I’ve been trying to contact! Do you have a direct number. I’ve been given the run around so far and nobody will actually help

          1 reply 0 retweets 0 likes
        3. Ryanair‏Verified account @Ryanair 17 Oct 2017
          Replying to @EllenRGaunt

          Hi ellen, here is the link to the phone numbers of our call centres: http://tinyurl.com/j66pajx  JC

          1 reply 0 retweets 0 likes
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